In accordance with global retail industry standards, and for the safety of our consumers, we are unable to accept returns or exchanges of products that appear to be opened, tried, or used.
Exchanges (if applicable)
We only replace items if they are defective or damaged. You need to exchange it for the same item, send us an email at ruhmayaperfumes@gmail.com within 3 days of receiving the product. Exchange is possible only after verification from our end.
Shipping
To return your defective product, you should mail your product to: 50A, Scheme no 103, Kesar Bagh Road, Indore (M.P.) - 452012 .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Cancellation
Cancellation before shipment (only valid on order's place & deliver in India) - If the order or the item that you want to cancel have not been shipped yet. You can write to us on WhatsApp +918818889442 (Monday-Saturday 11am to 7pm). In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after cancellation request is dully processed by us.
