Shipping Policy

Packing and Liability

• We pack every order under strict supervision.
• We are not responsible for breakage, loss or theft while the parcel is in transit.
• Our liability ends once we hand the parcel to the courier.

Couriers and Tracking

• All deliveries are made through reputed courier partners.
• We generally ship through Bluedart, Delhivery, DHL or FedEx wherever possible, and may use other reputed couriers.
• You will be told when your order ships and given a tracking number.

Delivery Time

• Domestic shipping (within India): usually 2–7 days from the date we receive your order.
• International shipping: usually 1–3 weeks from the date we receive your order.

Extra Charges and Import Fees

• Extra charges such as octroi may apply, and are paid by the recipient at delivery.
• Orders shipped outside India may be subject to taxes, customs duties and fees charged by the destination country ("Import Fees").
• The recipient is the importer of record and is responsible for all Import Fees.

Prices and Availability

• Prices, specifications and availability of items may change without prior notice.

Limitation of Liability

• Ruhmaya is not liable for any loss or damages, including indirect, special, incidental or consequential damages, resulting from using or being unable to use the products or services on this site.